Last Updated: May 14, 2026
Thank you for shopping at ecmek.com. We stand by our heritage of quality. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Period
Standard Returns: You have 14 calendar days to return an item from the date you received it.
Defective Items: For items that are non-conforming or have a latent defect, please notify us immediately. Your statutory warranty rights under Algerian law apply.
2. Eligibility for Returns
To be eligible for a return, please ensure that:
The item is in the original packaging (including all boxes, manuals, and accessories).
The product is unused and in the same condition that you received it.
The original receipt or proof of purchase is provided.
For electronics, the factory seal or security tags must remain intact (except in cases of manufacturing defects).
3. Non-Returnable Items
The following items cannot be returned:
Software, gift cards, or digital downloads that have been accessed or unsealed.
Items that show signs of physical damage caused by the user or improper installation.
Products missing their serial numbers or original UPC codes.
4. The Refund Process
Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item.
Approval: If your return is approved after technical inspection, we will initiate a refund.
Method: Refunds will be issued via the original payment method or as Store Credit, depending on your preference and the original transaction type.
Timeline: Please allow [Insert Number, e.g., 5-10] business days for the refund to appear in your account.
5. Exchanges
If you received a defective or damaged item and need to exchange it for the same product, please contact our support team at [Your Email/Phone]. Due to our high-volume inventory of 7,000+ items, exchanges are subject to stock availability.
6. Shipping Costs
Faulty Goods: If the return is due to a manufacturing defect or an error on our part (e.g., wrong item sent), Khadraoui Electronics will cover the return shipping costs.
Change of Mind: For standard returns (within the 14-day window) where the product is not defective, you will be responsible for paying your own shipping costs for returning the item.
7. Technical Support Before Return
Many electronics issues can be resolved through setup assistance. Before initiating a return, we encourage you to contact our technical team to see if we can resolve the issue remotely.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: ecmek@ecmek.com
Phone: +213 0791 839 311
Address: 1 Rue B Cite An Nasr Batna - Algeria
